Social Services

This article originally appeared in Governing Magazine. In local government, technology matters only when it helps a public worker, volunteer or partner organization better serve people and communities. The real test is not the sophistication of the tool...

The city of Milwaukee has long known it has one of the highest rates of childhood lead poisoning in the country. According to Tyler Weber, the deputy commissioner of the City of Milwaukee Health Department’s (MHD) environmental health division, MHD...

Lead pipes aren't just a water infrastructure problem—they're connected to poverty, violence, and lost opportunity. Milwaukee's mayor explains why removing them matters to public safety and economic mobility. Host Stephen Goldsmith speaks with Milwaukee...

How can data and analytics be used to enhance city operations? What kinds of operations-enhancing questions have cities asked and answered with data and analytics? The catalog below is an ongoing, regularly-updated resource for those interested in knowing...

January 18, 2021 Human-centered design This case study is part of the Innovations in American Government Awards program. A finalist in the 2021 Innovations in American Government Awards, the BenePhilly program is a partnership with the City of...

July 8, 2020 COVID-19 This article originally appeared in Governing. More than 40 million U.S. workers — one out of every four — have filed unemployment claims since the coronavirus pandemic struck in mid-March, a historic surge accompanied by a flood of...

May 8, 2018 Social Services With the increasing ubiquity of social media, smartphones, and other forms of technology, debates have emerged over whether and how kids should use tech. Are screens good for cognitive development? How does the presence of...