Civic Engagement

How can data and analytics be used to enhance city operations? What kinds of operations-enhancing questions have cities asked and answered with data and analytics? The catalog below is an ongoing, regularly-updated resource for those interested in knowing...

Introduction Today’s urban landscapes are rapidly evolving, and data has become a crucial asset for cities and policymakers to address complex challenges, from health and public safety to traffic congestion and climate change. Yet, as cities adopt data...

November 2, 2023 Civic Engagement Community engagement is tough work. It requires open-minded listening when, understandably, the natural reaction of an official is to defend their positions. It requires finding a way to reach and enhance the civic...

"When we talk about innovation and citizens’ rights in Mexico City, we’re talking about using cutting-edge technology to bring education, connectivity, and security closer to everyday life while fostering a government that is honest and free of corruption...

September 19, 2023 Environment Climate change presents significant challenges to Southern California, including wildfires, droughts, rising sea levels, storms, flooding, and urban heat stress. The region actively embraces climate resilience as a proactive...

September 11, 2023 Civic Data This article originally appeared in Government Technology. Few cities have more thoughtfully or consistently considered the user experience when designing services for local communities than Chicago. From involving residents...

As municipal policy makers strive to create thriving and inclusive communities, understanding the satisfaction levels of both residents and businesses is crucial. Personal and business satisfaction surveys provide valuable insights that can guide policy...

February 22, 2023 Civic Engagement In this episode Professor Goldsmith interviews Dr. Hollie Russon Gilman, a political scientist and civic strategist researching the intersection of civic engagement, digital technology, and governance. They discuss...

Trust can take a long time to build and short time to lose. In the past two decades trust in government has declined precipitously, including a drop in trust in local government which traditionally scored highly on trust metrics with residents. This paper...

October 6, 2022 Infrastructure This page is a resource for cities attending the Infrastructure Innovation Summit, supported by the John S. and James L. Knight Foundation. This page highlights replicable innovations and emerging best practices, new...