Social Media

What does a city government owe its residents? Host Stephen Goldsmith speaks with Eyal Feder-Levy, CEO of Zencity, to explore how GenAI is fundamentally transforming the way cities measure, understand, and respond to resident needs. For decades...

In this episode, host Stephen Goldsmith is joined by communications expert and strategist Cameron Trimble, founder and CEO of Hip-Politics, to discuss the evolving role of local digital influencers in city government communications. Trimble explains...

Introduction Social media posts are full of data that, when made accessible to governments, can make interventions quicker, more effective, and more representative. From pictures of emergency conditions to posts about crimes in progress, users constantly...

February 6, 2018 Civic Data This article originally appeared in Government Technology Magazine. During the wave of hurricanes that tore through a number of coastal areas in September, crowdsourcing was a lifesaving tool, allowing residents in need of...

Febraury 27, 2017 Social Media This post originally appeared on Stephen Goldsmith's Better Faster Cheaper blog on Governing.com. Anyone who doubts that creativity is abundant in the public sector need only scroll through the lists of semifinalists and...

November 28, 2016 Civic Engagement In 2015, crime in New York City fell once again, reaching its lowest level in recent decades. New Yorkers are now safer in the city than they have been in years, and yet tensions between police officers and the...

May 19, 2016 Social Media This post originally appeared on Stephen Goldsmith's Better Faster Cheaper blog on Governing.com. Cities can produce great value from social media, but only if they start talking a little bit less about themselves and start...

May 5, 2016 Civic Engagement Our #DataSmart Resources series curates links and examples for those looking for an introduction to a particular civic data topic. Civic engagement has long been a universal concern for cities. Governments depend on...

April 28, 2016 Social Media In the past decade, Americans’ social media usage has increased nearly tenfold, with Pew Research estimating that 65% of all adults are on at least one social media platform. We now use social media for everything from keeping...

March 24, 2016 GIS More than two-thirds of Americans own smartphones, creating a powerful new opportunity for governments to communicate with their citizens. One of the most important functions of the smartphone is largely invisible: while we use apps or...