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Performance Measurement

Content tagged with Performance Measurement

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Enacting StatGPT

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A workbook for city leaders and public servants to learn how to develop an AI-enabled StatGPT tool for city management, moving beyond theoretical discussions by developing and testing AI performance management tools.

Local governments could deploy AI for good. Here’s how.

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With ambitious local leadership, AI, and especially the coming wave of agentic AI, can offer a profound opportunity not only to make government services more efficient but also to transform how cities fulfill their end of the social contract. 

Agentic AI Comes to City Hall

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Data-Smart City Pod host Stephen Goldsmith speaks with Boston CIO Santi Garces and Harvard Business School Professor Mitch Weiss to explore the "growing gap" between AI capability and organizational adoption.

How Cities Can Measure What Actually Matters

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What does a city government owe its residents? Host Stephen Goldsmith speaks with Eyal Feder-Levy, CEO of Zencity, to explore how GenAI is fundamentally transforming the way cities measure, understand, and respond to resident needs. For decades...

Personalizing Government at Scale: Denver's AI Strategy

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Host Stephen Goldsmith sits down with Suma Nallapati, Chief AI and Information Officer for the City and County of Denver, to explore how Denver is using generative AI to collapse bureaucracy and make government fundamentally more responsive to residents...

When Residents and Algorithms See Different Problems

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An analysis of roughly 187,000 citizen reports and nearly 5,000 computer vision detections in Jamaica Plain, MA shows why cities need both perspectives and raises critical questions about who gets heard. Data from 311 available at data.boston.gov/...

The Top Ten of 2025

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As we wrap up the year, we’ve collected our most read articles and most streamed podcasts of 2025. Check them out below and, as always, thank you to all our readers and listeners! What Mayors Need to Know About SNAP This podcast features Dr. Sara Naomi...

City Leadership in the AI Era

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Listen to host Stephen Goldsmith speak with two leading voices at the intersection of local government, data, and AI: Rochelle Haynes, Managing Director of What Works Cities and Carrie Bishop, who leads data and AI initiatives for the Government...