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Performance Measurement

Content tagged with Performance Measurement

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Fellowship Field Notes: San José’s First 90 Days

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As part of The Responsive Cities Network, funded by the John S. and James L. Knight Foundation and led by Data-Smart City Solutions at the Bloomberg Center for Cities at Harvard Universitythis series features learnings, insights, and reflections from the...

Serving the Whole Person in NYC

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How do you lead 16 agencies and serve 8.2 million people without losing sight of the individual? New York City's Deputy Mayor of Health and Human Services Helen Arteaga shows what happens when a leader moves beyond the binary of efficiency vs. compassion...

Fellowship Field Notes: Boulder's First 90 Days

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As part of The Responsive Cities Network, funded by the John S. and James L. Knight Foundation and led by Data-Smart City Solutions at the Bloomberg Center for Cities at Harvard Universitythis series features learnings, insights, and reflections from the...

Next Level Responsiveness

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In this new paper from Data-Smart City Solutions, Pr. Stephen Goldsmith and Christopher Swope outline how the staggering pace of technological change and innovation has supercharged the Responsive City Cycle. Learn how artificial intelligence has given...

Enacting StatGPT

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A workbook for city leaders and public servants to learn how to develop an AI-enabled StatGPT tool for city management, moving beyond theoretical discussions by developing and testing AI performance management tools.

Local governments could deploy AI for good. Here’s how.

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With ambitious local leadership, AI, and especially the coming wave of agentic AI, can offer a profound opportunity not only to make government services more efficient but also to transform how cities fulfill their end of the social contract. 

Agentic AI Comes to City Hall

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Data-Smart City Pod host Stephen Goldsmith speaks with Boston CIO Santi Garces and Harvard Business School Professor Mitch Weiss to explore the "growing gap" between AI capability and organizational adoption.

How Cities Can Measure What Actually Matters

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What does a city government owe its residents? Host Stephen Goldsmith speaks with Eyal Feder-Levy, CEO of Zencity, to explore how GenAI is fundamentally transforming the way cities measure, understand, and respond to resident needs. For decades...