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Operations

Content tagged with Operations

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Moving the Needle with Better Metrics and Smaller Experiments

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San Francisco's Chief of Strategy and Performance Jessica MacLeod discusses what happens when visible systems mapping, permission to experiment, and narrative data become the norm for city government: suddenly, government can move at the speed of actual...

Fellowship Field Notes: Philadelphia's First 90 Days

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As part of The Responsive Cities Network, funded by the John S. and James L. Knight Foundation and led by Data-Smart City Solutions at the Bloomberg Center for Cities at Harvard Universitythis series features learnings, insights, and reflections from the...

Fellowship Field Notes: San José’s First 90 Days

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As part of The Responsive Cities Network, funded by the John S. and James L. Knight Foundation and led by Data-Smart City Solutions at the Bloomberg Center for Cities at Harvard Universitythis series features learnings, insights, and reflections from the...

From Asphalt to Algorithms

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As cities rush to deploy artificial intelligence across, a critical challenge is emerging: without interoperability standards, AI's powerful insights remain trapped in separate agency silos. In this paper, Pr. Stephen Goldsmith argues that treating cities...

Serving the Whole Person in NYC

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How do you lead 16 agencies and serve 8.2 million people without losing sight of the individual? New York City's Deputy Mayor of Health and Human Services Helen Arteaga shows what happens when a leader moves beyond the binary of efficiency vs. compassion...

How Cities Scale Data Innovation Through Cultural Change

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How two cities scaled data innovation through cultural change. Dr. Brita Andercheck in Dallas and Dr. Liz Crowe in Cleveland share how they built cultures where agencies embrace data, teams take smart risks, and innovation actually sticks.

Fellowship Field Notes: Boulder's First 90 Days

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As part of The Responsive Cities Network, funded by the John S. and James L. Knight Foundation and led by Data-Smart City Solutions at the Bloomberg Center for Cities at Harvard Universitythis series features learnings, insights, and reflections from the...