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Operations

Content tagged with Operations

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Good, Responsive Services Start With the Resident

News

In this episode of the Data-Smart City Pod, host Stephen Goldsmith speaks with Dr. Kim Leary, director of the Good Services Lab at the Bloomberg Center for Cities at Harvard University, about how listening is an active skill, why selection bias shapes who...

Next Level Responsiveness

News

In this new paper from Data-Smart City Solutions, Pr. Stephen Goldsmith and Christopher Swope outline how the staggering pace of technological change and innovation has supercharged the Responsive City Cycle. Learn how artificial intelligence has given...

Federal Data, Local Impact: What Cities Need to Know

News

Host Stephen Goldsmith speaks with Denice Ross, Director of Federal Data Policy at the Federation of American Scientists, about the relationship between local and federal data, what city CDOs should prioritize, and why cities have untapped power to shape...

Enacting StatGPT

News

A workbook for city leaders and public servants to learn how to develop an AI-enabled StatGPT tool for city management, moving beyond theoretical discussions by developing and testing AI performance management tools.

From Reactive to Preventive: How AI Transforms Public Works

News
Most cities respond to infrastructure problems after residents report them. What if they could detect and prevent them first, while serving every neighborhood fairly? Host Stephen Goldsmith sits down with Daniel Pelaez (CEO of CYVL), Khahlil Louisy...

Local governments could deploy AI for good. Here’s how.

News

With ambitious local leadership, AI, and especially the coming wave of agentic AI, can offer a profound opportunity not only to make government services more efficient but also to transform how cities fulfill their end of the social contract. 

Agentic AI Comes to City Hall

News

Data-Smart City Pod host Stephen Goldsmith speaks with Boston CIO Santi Garces and Harvard Business School Professor Mitch Weiss to explore the "growing gap" between AI capability and organizational adoption.

Boosting Digital Success with Cross-Agency Collaboration

News
This article originally appeared in Government Technology. Recently, we had the opportunity to exchange ideas on smart city initiatives in Singapore and we anticipated a focus on technologies such as AI and digital twinning, where the country excels. What...