311

Content tagged with 311

Not finding what you're looking for? Try using Advanced Search.

Enacting StatGPT

News

A workbook for city leaders and public servants to learn how to develop an AI-enabled StatGPT tool for city management, moving beyond theoretical discussions by developing and testing AI performance management tools.

From Reactive to Preventive: How AI Transforms Public Works

News

Most cities respond to infrastructure problems after residents report them. What if they could detect and prevent them first, while serving every neighborhood fairly? Host Stephen Goldsmith sits down with Daniel Pelaez (CEO of CYVL), Khahlil Louisy...

Agentic AI Comes to City Hall

News

Data-Smart City Pod host Stephen Goldsmith speaks with Boston CIO Santi Garces and Harvard Business School Professor Mitch Weiss to explore the "growing gap" between AI capability and organizational adoption.

The Top Ten of 2025

News

As we wrap up the year, we’ve collected our most read articles and most streamed podcasts of 2025. Check them out below and, as always, thank you to all our readers and listeners! What Mayors Need to Know About SNAP This podcast features Dr. Sara Naomi...

City Leadership in the AI Era

News

Listen to host Stephen Goldsmith speak with two leading voices at the intersection of local government, data, and AI: Rochelle Haynes, Managing Director of What Works Cities and Carrie Bishop, who leads data and AI initiatives for the Government...

How GenAI Can Actually Boost Public Sector Creativity

News

This episode features Mike Sarasti, former Chief Innovation Officer and Director of Innovation and Technology in Miami and a leading advocate for government transformation, in conversation with host Stephen Goldsmith. They unpack how GenAI and rapid...

A Catalog of Civic Data Use Cases

News

How can data and analytics be used to enhance city operations? What kinds of operations-enhancing questions have cities asked and answered with data and analytics? The catalog below is an ongoing, regularly-updated resource for those interested in knowing...

The Promising Evolution of Performance Management

News

September 25, 2023 City Administration This article originally appeared in Governing Magazine. Nowhere in the U.S. can we better see the evolution and promise of local government performance programs than in Washington, D.C., thanks in no small part to...

How COVID-19 is Changing 311

News

May 7, 2020 COVID-19 Since its inception in 1996, when it was the police non-emergency line in Baltimore, the 311 phone line has gone through many iterations. From the early 2000s, cities have used 311 to connect constituents to many different government...

Chicago’s 311 System Gets a Modern Makeover

News

October 25, 2019 Civic Engagement These days, more and more cities are turning to modernized 311 systems, a network that provides “one-stop shopping” for city service requests and non-emergency police services to streamline communication between residents...