Citizen-Centered Governance
The Mayor's Office of New Urban Mechanics and the Evolution of CRM in Boston
To read this paper, please click here to visit SSRN.
About the Author
Susan Crawford
Susan Crawford is a Visiting Professor at the Harvard Law School (2014) and a co-director of the Berkman Center. She is the author of Captive Audience: The Telecom Industry and Monopoly Power in the New Gilded Age, and a contributor to Bloomberg View. Her latest book is The Responsive City: Engaging Communities Through Data-Smart Governance. She served as Special Assistant to the President for Science, Technology, and Innovation Policy (2009) and as a member of Mayor Michael Bloomberg’s Advisory Council on Technology and Innovation.