#  Topic: Workforce Management 

 



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- [   ![repair_davidcallan.jpg](/sites/g/files/omnuum10826/files/styles/hwp_1_1__720x720_scale/public/datasmart/files/repair_davidcallan.jpg?itok=Rd6Xplw7) 
    
     ](/opex/research/topic-workforce-management)
- February 27, 2017
- [Operational Excellence in Government](/operational-excellence)


 *This resource is part of the Ash Center's [Operational Excellence in Government Project.](/operational-excellence-government)*

##  Overview

 Knowledgeable and motivated staff are the beating heart of any organization. In government entities, the proper management of staffing levels, hours, and flexibility can greatly impact a department’s ability to provide services and run smoothly. This section addresses common workforce management issues such as recruiting and training, overtime management, workforce flexibility, compensation, and employee benefits.

###  Subtopics

- Employee benefits, including compensation, pensions, insurance
- Human resources, including recruiting, hiring, training, and knowledge transfer
- Staffing levels and overtime management
- Workforce flexibility

##  Related Reports

 [Workforce Management Reports](/search/site?f%5B0%5D=bundle:page&f%5B1%5D=sm_og_vocabulary:taxonomy_term:174717&f%5B2%5D=sm_og_vocabulary:taxonomy_term:174198&f%5B3%5D=sm_og_vocabulary:taxonomy_term:173790)

##  Related Resources

 [Workforce Management Reports, Case Studies, and Papers](/search/site?f%5B0%5D=bundle:page&f%5B1%5D=sm_og_vocabulary:taxonomy_term:174717&f%5B2%5D=sm_og_vocabulary:taxonomy_term:174729)

##  Related Research

 Behavioral Economics Perspective on Public Sector Pension Plans  
John Beshears, James J. Choi, David I. Laibson, Brigitte Madrian  
Harvard Kennedy School  
April 2011

 Employment Policy and Urban Economic Development  
John B. Engberg  
Fannie Mae Foundation  
1996

 Knowledge Management Toolkit  
Ash Center for Democratic Governance and Innovation, Harvard Kennedy School  
2010

 On why public managers need to: Fix the Dissatisfiers First  
Robert Behn  
Harvard Kennedy School  
2005

 Partnering for Public Value: New Approaches in Public Employee Labor-Management Relations  
Stephen Goldsmith and Mark E. Schneider  
Ash Center for Democratic Governance and Innovation, Harvard Kennedy School  
2003

 Partnering with Labor  
Stephen Goldsmith  
Ash Center for Democratic Governance and Innovation, Harvard Kennedy School  
March 2004

 Public Service, Public Savings: Case Studies in Labor-Management in the Public Sector  
Linda Kaboolian, Allyne Beach  
Harvard Kennedy School  
2003

 Working Better Together: A Practical Guide to Help Unions, Elected Officials and Managers Improve Public Services  
Allyne Beach, Linda Kaboolian  
Harvard Kennedy School  
2005

##  Related Innovations

 HCT Employee Engagement Program  
US Department of Homeland Security/US Citizenship and Immigration Services  
2015 Innovations in American Government Awards Bright Idea

 Navajo County Leadership Academy  
Navajo County, AZ  
2015 Innovations in American Government Awards Bright Idea

 Public Sector Staff Leadership Training  
City of South Bend, IN  
2015 Innovations in American Government Awards Bright Idea


###  Topics

- [Operational Excellence](/internal:/operational-excellence-government)