# Topic: Performance and Accountability ## expand\_more - February 27, 2017 - Operational Excellence *This resource is part of the Ash Center's [Operational Excellence in Government Project.](/operational-excellence-government)* ## Overview Performance management and accountability efforts are the driving force of operational excellence. As governments look to improve operations, the use of strategic management and planning grow even more important. The Performance and Accountability section highlights mechanisms for organizational effectiveness among basic government operations. This section includes articles and recommendations on value management, Lean processes, performance metric implementation and tracking, program evaluations, and fraud and waste detection. ### Subtopics include: - Innovation - Performance systems involving the implementaion and reporting of performance metrics, balanced scorecards, operating reviews, audits - Program evaluations - Strategic management, including Lean government processes - Waste, fraud, and abuse ## Related Reports [Performance and Accountability Reports](/search/site?f%5B0%5D=bundle:page&f%5B1%5D=sm_og_vocabulary:taxonomy_term:174717&f%5B2%5D=sm_og_vocabulary:taxonomy_term:173790&f%5B3%5D=sm_og_vocabulary:taxonomy_term:174239) ## Related Resources [Performance and Accountability Reports, Case Studies, and Papers](/search/site?f%5B0%5D=bundle:page&f%5B1%5D=sm_og_vocabulary:taxonomy_term:174717&f%5B2%5D=sm_og_vocabulary:taxonomy_term:174239) ## Related Research From the Ground Up: Improving Government Performance with Independent Monitoring Organizations Stephen Kosack, Charles C. Griffin, Courtney Tolmie Brookings Institution Press March 2010 Grading Government Mary Kopczynski The Urban Institute February 2001 Paying for Performance Patricia Seliger Keenan, Janet Kline Harvard Kennedy School November 2004 The PerformanceStat Potential: A Leadership Strategy for Producing Results Robert Behn Ash Center for Democratic Governance and Innovation, Harvard Kennedy School June 2014 Putting the frontline first: Smarter government Chief Secretary to the Treasury December 2009 Summary of "Managing for Results in State Government: Evaluating a Decade of Reform" Stephen Goldsmith Ash Center for Democratic Governance and Innovation, Harvard Kennedy School March 2007 Summary of "The four pillars of high performance: How robust organizations achieve extraordinary results; High-performance government: Structure, leadership, incentives" Stephen Goldsmith Ash Center for Democratic Governance and Innovation, Harvard Kennedy School March 2007p> Transforming Iowa: The Iowa Reinvention Partnership, 1999 - 2006 Jim Chrisinger, Babak Armajani Ash Center for Democratic Governance and Innovation, Harvard Kennedy School 2008 What are local governments doing to create transparency for and accountability to citizens?: Setting the Context George Mathew Ash Center for Democratic Governance and Innovation, Harvard Kennedy School September 2007 What's More Important, Results or Rules?: Iowa Charter Agencies Ash Center for Democratic Governance and Innovation, Harvard Kennedy School 2006 ## Related Innovations Automated Traffic Surveillance and Control City of Los Angeles, CA 1992 Innovations in American Government Awards Winner Broadcast Real-time Inspection Transparency Emails City of Aurora, IL 2015 Innovations in American Government Awards Bright Idea Citizen Relationship Management Miami-Dade County, FL 2015 Innovations in American Government Awards Semifinalist Citizen Survey Data for Performance City of Kansas City, MO 2015 Innovations in American Government Awards Bright Idea LouieStat City of Louisville, KY 2015 Innovations in American Government Awards Semifinalist Massachusetts Municipal Performance Management Program Collins Center for Public Management, McCormack School, UMass Boston, MA 2015 Innovations in American Government Awards Bright Idea North Carolina Innovation Center State of North Carolina 2015 Innovations in American Government Awards Bright Idea Process Improvement Initiative State of Colorado 2015 Innovations in American Government Awards Bright Idea Sustainable Technology, Engineering, Planning and Strategies (STEPS) City of Olympia, WA 2005 Innovations in American Government Awards Finalist ### Topics - [Operational Excellence](/internal:/operational-excellence-government)