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#  The Problem-Solving Public Servant 

 





November 27, 2018

 

 

- November 27, 2018
- [A New City O/S](/new-city-os)

 T*his is the first in a series of features to highlight key lessons from A New City O/S by Stephen Goldsmith and Neil Kleiman.*



 

##  CHAPTER TOOLKIT

####  Key Insights

- City administrative systems are motivated by an ethos of compliance, not by finding the right employees and providing them the tools needed to improve programs and services.
- New technologies and access to broad datasets can transform rule-bound workers into real problem-solvers. With the right distributive data platform, agencies can collaborate to build faster, more responsive services.
- The very top elected/appointed official must articulate a commitment to O/S principles and assign a chief with cross-agency authority to operationalize the transition. The new O/S must be supported by clear vision, engagement, and operations strategy.
- Central responsibility must be established via the Data Analytics Team and Project Management Office to encourage, organize, and support the development of a new O/S throughout the enterprise.

####  Quick Tips

- Embrace labor. Management and labor will collaborate when both see the benefits of O/S reforms that help provide greater savings and efficiencies.
- Ask the right questions. With distributed data coming from many sources, government officials and frontline workers need to focus on clarifying what they want to know.
- Attract good candidates. Reforming hiring practices will be necessary to bring talent to government, and new training academies can provide skills to help move the existing workforce toward autonomy.

####  Potential Problems

- Although key executive leaders will provide clear directives and rules for participants, a new O/S is not a centralized system. An open, distributed system should not be mistaken as a top-down system.
- Discretion for frontline workers must be balanced with more outcome-based supervision at the senior level, utilizing much more data to discern which employees are excelling or should be better trained or redeployed.

 Please visit <https://anewcityos.org> for more.



 

 

 

 By Data-Smart City Solutions • November 27, 2018



 

 



 

 See also:- [ A New City O/S ](/topics/new-city-os)
 
 

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